Amazon Review By Williams on February 4, 2015
I bought this computer because my old one was destroyed in the middle of the semester and I could not be without a computer. I went to a local branch of a chain store and spoke to a self-proclaimed geek in a blue shirt who highly recommended this computer. My budget would have afforded a little more money, but I was told this computer was perfect. It worked really well, for the price. The processor was fast enough to handle all of my schoolwork, watch videos, and all of the random things that I need in a normal day. I was happy, because I could not believe I had gotten such a good computer at such a great price ($249.00). That lasted less than two months. Then, the battery stopped charging. I contacted those of the blue shirts, but it was too late. I needed to contact ASUS. So, I did.
ASUS responded through a person whose syntax in the email led me to believe that they did not understand English very well. When I responded to the email, I received the same exact one back. This went on for a couple of weeks, and I could not get anyone on a phone who could help me. I kept being sent to the email system. I finally found out that I could, indeed, have the battery replaced. Apparently, the batteries that ASUS chooses to use have many problems, and for this reason they offer an extended warranty on the battery. The turnaround time was anywhere between two and eight weeks, but it might take longer if they had a heavy volume. I also needed to provide my credit card information before I shipped the computer to them, in case there were any other issues or problems that needed repair or in case they believed the faulty battery to be my fault. They would pre-authorize the amount of a new computer, and promise not to charge me any more than that to make repairs. There were other problems, but you should know enough by now not to expect any personalized or individual customer service. However, if you wish to pay them for repairing a faulty product that they knew was faulty when it was sold, they will eventually pay attention to you.
The computer still works, as long as one does not wish to move it from the desk, where it must stay plugged in at all times. It has a good screen, and I’m still happy with the performance, if the battery worked. I would be happy if they even offered it with a replaceable battery, so that I could buy a new battery and just replace it myself. If I wanted a desktop computer to check emails and such, I suppose it would work just fine. However, I bought a laptop because portability is important to me. I ended up having to replace it with another cheap computer, because I’d blown almost half my computer budget on this one.
I would not recommend this computer, because you are basically rolling the dice with the batteries ASUS uses. If their customer service were any good at all, I would say take the chance. While it worked, I was happy with it. But, if you get one with a bad battery you cannot replace it yourself and they do not understand that customer service is supposed to help customers with problems. There are other good options for budget laptops: find one from a different company.